If an appropriately billed claim is denied due to a HCPCS Coding issue, the provider should send a copy of the claim submitted and all explanation of benefits (EOBs) to the program. Partial payment is not considered a denial. The provider must submit at least one level of appeal following all payer guidelines. If the claim is denied again (not partially paid), the provider will be eligible to receive a stock of replacement vials equal to the number of unreimbursed vials upon receipt of all required documentation.